Frequently Asked Questions
Q1: What is the minimum stay?
A1: From the first week in June, through September, most of our properties rent for a minimum of 7 nights, beginning either Saturday or Sunday, depending on the property.
Q2: How do I make a reservation? What is the method of payment?
A2: To reserve a property, complete the booking request form on the specific property listing page and choose “Request to Book”. Your credit card will not be charged until your reservation is confirmed. We accept all debit and credit cards from customers in every country. We do not accept Paypal. We also accept e-checks (please let us know if you want to pay with e-check so that we can provide our bank information.)
Q3: Do you require a security deposit?
A3: Yes, we require a security deposit (also referred to as “damage deposit”) and will pre-authorize your CC used to book your reservation on the day of your arrival and release it once departure inspection is completed. Examples of reasons a charge may be incurred include missing items, permanently stained/damaged bedding and towels, the need for extra cleaning, dog hair on furniture or bedding, and other issues not covered by the Property Protection Policy. If we have to take extra time to address these unanticipated issues, we will charge $35 per hour per person and withhold the amount from the damage deposit.
Q4: Do you offer trip cancellation insurance?
A4: Yes and we strongly recommend it. We offer travel protection insurance through InsureStays, underwritten by Nationwide. Further information can be found here.
Q5: What is the difference between booking through an OTA (Online Travel Agency) such as Airbnb and VRBO or directly from a property rental company website?
A5: Online travel agents are third-party booking websites offering travelers an easy-to-search database of travel providers, offering the opportunity to book travel arrangements directly from their sites. OTAs invest heavily in advertising, offer reward incentives and gain top slots in search engines, providing a one-stop-shop for comparative shopping. Customers are charged a guest service fee (depending on the site) for this convenience, up to 20%.
Q5: What if we arrive at our rental later in the evening or after dark?
A5: You will be driving directly to your rental and arrival time, after 4:00 PM, is flexible. If you let us know you'll be arriving late, when possible we will turn on inside and outside lights, but it is a good idea to have a flashlight if arriving after dark.
Q6: When will driving directions and arrival instructions be provided?
A6: We provide the specific property information including driving directions and key instructions prior to arrival and after payment has been made in full, we have received each guests' government-issued Photo IDs, and we have received the Maine Covid-19 Compliancy Form (for out-of-state visitors from non-exempt states).
Q7: What if we have to cancel our trip due to unforeseen circumstances?
A7: Vacation rental homes are not like hotels, especially in seasonal locations such as ours. One cancellation can be a 10% or more loss of income to the owner. Because of this we have a very strict cancellation policy and we srongly suggest the purchase of trip insurance that includes cancellation coverage.
If, after booking and making payment(s), you cannot make the trip, we will advertise the reserved dates of your reservation and attempt to re-rent the property. If we are successful in re-renting, you will receive reimbursement of payment(s) less $200 per week. If we are unsuccessful, we will not provide a refund except for the cleaning fee and taxes.
Q8: Can we arrive early if we get to the area prior to 4:00pm?
A8: In general, early arrival isn’t possible, especially if the property has been vacated that morning. However, feel free to call or text us and, if the cottage is ready, we’re happy to have you arrive early. Otherwise please do not go to the property prior to 4:00pm. We reserve the right to charge $25/hour for unapproved early arrivals but prefer to avoid being put into this situation at all.
Q9: We’d like to bring our dog. What do we need to know?
A9: Properties that allow dogs are indicated within the individual listings. Go to "Search All Properties", and then use the "Pets Welcome" filter. If you’d like to bring your dog to a dog-friendly property please review the Pet Addendum. If we can approve we’ll collect the $100 dog fee plus 9% tax (unless otherwise noted). (There is an additional $50 fee for a second dog.) This fee is not a deposit, it is a fee for the additional risk to the property and is not refundable. It is imperative and appreciated that you abide by our dog policy to ensure that our owners will continue to allow dogs at their property in the future.
Q10: Why can’t we bring our cat or other types of animals?
A10: We love all animals however unfortunately we can only accommodate dogs at the rental properties.
Q11: I have a service dog. Can I bring him/her to a property that doesn’t allow dogs?
A11: Of course. Please visit our Pets & Service Dogs page to learn more. If there will be a Service Dog with you please provide requested information. Please note: Emotional support dogs are not Service Dogs.
Q12: Where can we rent kayaks, stand-up paddleboards, and bicycles?
A12: We recommend renting kayaks, canoes, stand-up paddleboards, and bicycles through The Activity Shop located in Blue Hill. The Activity Shop handles delivery to and pick-up from your rental property and are happy to answer all of your questions about their equipment. Contact them directly to book a reservation.
Q13: Where can we rent baby equipment?
A13: Let us know what you need and we’ll deliver and pick up at your rental. We rent travel cribs, high chairs, strollers, baby monitors, and more for the duration of your stay. If there are other items that you would like to rent please let us know and we’ll provide if possible.
Q14: Do you supply linens?
A14: Yes. All beds will be made with clean bedding and you can expect to have bath towels, hand towels, face cloths, bath mats, and kitchen towels. If you prefer to bring your own bedding just let us know and we'll leave the beds unmade.
Q15: Will we have Wifi and Cable TV?
A15. Probably, but it depends. In general and where possible, Wifi and cable or satellite television are provided. Please remember that you are visiting a rural area and these services will occasionally be affected by weather and terrain. Some of our cottages are located well off of main roads where these utilities may not be available. If you absolutely require internet access to work remotely or have to watch your favorite channels, let us know. We hate to disappoint or worse – anger - guests because these services are not working or are absent all-together, especially when there may not be anything we can immediately do about it.
Q16: Do you supply toilet paper, paper towels, garbage bags and soaps?
A16: Yes. We provide a starter supply of toilet paper and paper towels as well as trash bin liners. We also provide hand soap, dish soap, laundry soap, dishwasher soap (if applicable) and cleaning supplies. Please bring your preferred shampoo, body wash, and other personal items.