Covid-19 Emergency Cancellation Policy In effect until May 29, 2020:
Blue Hill Bay Property Rentals has amended our cancellation policy through the end of May in response to the uncertainties we’re all facing due to the continuing COVID-19 pandemic, for guests who cannot travel due to a COVID-19 related issue.
We’re offering our guests two options, should they need to cancel a reservation due to the coronavirus. This updated policy is intended to help in the instance of illness, risk of exposure, or travel restrictions.
Option one: Guests may apply payment already made for their reservation to a later date in the 2020 season or for the 2021 season for the same property. Guests will receive a credit valid through September 2021.
Option two: Guests may cancel their reservation and receive a full refund less $100. Payment will be returned to the guest in the form that it was received.
With any reservation we strongly recommend travel insurance to cover unforeseen circumstances that may result in the need to cancel.We offer travel insurance underwritten by Nationwide here.
STANDARD CANCELLATION POLICY
We look out for the interest of our guests and property owners, who are also our customers. Many of our property owners count on the income generated by renting their properties, and when a week is canceled, they lose that revenue if their property does not re-rent for the cancelled week. Maine has a short rental season, and owner revenue counts towards paying property taxes, maintenance, and upkeep for the properties we offer for rent.
Once a reservation is confirmed any cancellations, changes of dates or switching of properties will invoke the Cancellation Policy.Please be sure of your intentions and understanding of the legal Cancellation Policy between Guest and BHBPR, on behalf of Property Owner.
Cancellation requests must be provided in writing.Our cancellation policy is strictly followed, and renters are encouraged to purchase travel insurance to cover unforeseen circumstances.
In the event of cancellation, refund of payments received will be made only to the extent that a guest can be found to occupy the vacated time period reserved under the Contract (Rental Agreement).Renter will lose all monies paid except for cleaning fee and tax unless we are able to re-rent the time period, less $200 per rental week cancellation fee.We cannot guarantee that the property can be re-rented or re-rented at the same rental rate stipulated in booking.In such cases, the refund will be adjusted to reflect the actual rental rate paid. In the event BHBPR is not successful in re-renting the property, the guest will not receive a refund of monies paid except for cleaning fee and tax.
This Cancellation Policy is strictly adhered to and Guests are encouraged to purchase travel insurance that will cover Guest in situations as set forth in the Cancellation Policy should Guest need to cancel.
If in the rare occurrence that the owner must cancel the reservation, the owner will do so in writing and will provide a full refund to the guest within 7 days of the cancellation through BHBPR, and BHBPR will provide cottage suggestions for guest’s consideration if requested.